Support
Support
Email reaches us directly. Your message arrives as an email, gets read as one, and is answered by hand.
Write to us
Write in English or Korean, whichever you prefer. We aim to reply within five working days. If a week passes in silence, send it again — something went astray, and a second message is welcome.
Reporting a bug or a crash
The more of this you include, the faster it gets fixed. Guess where you are unsure, and send what you have.
- Which game, and the version number if you can find it.
- Your device and its operating system version — "iPhone 14, iOS 18.4" is perfect.
- What you were doing, and what happened instead of what you expected.
- Whether it happens every time, or happened once.
- A screenshot or a screen recording, if you can catch it.
Leave out passwords, card numbers and photographs of documents. We never need them, and anything of that kind is deleted on arrival.
Purchases and refunds
Apple and Google are the sellers for anything bought inside a mobile game, ours included. They take the payment and they hold the receipt, so a refund comes from them.
Take it to whichever store you bought from:
If the store has already refused you and you think something has gone wrong on our side, write to us with the order number the store gave you and we will look at it.
Your data, and deleting it
You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Email us with the game's name and enough detail to find the right records. Where a game has no account, tell us the device — that is what we search on.
What each game collects and how long it is kept is set out in the privacy policy.
If you believe a child has sent us personal information, tell us and we will delete it. Our games are made for teenagers and adults.
Everything else
Press questions, business enquiries, and verification requests from a store or an ad network go to the same address. Say what you need in the subject line and it will get to the right place.
Two things sit outside what we can help with: currency or accounts bought from anyone other than Apple or Google, and modified builds of our games taken from outside the two stores. Neither one can be verified.