Support
Support
Email is how you reach us. There is no ticket system and no bot. Your message arrives as an email and gets read as one.
Write to us
Write in English or Korean, whichever you prefer. We aim to reply within five working days. If a week goes by with no answer, send it again. Something has gone missing, and a second message will not annoy us.
Reporting a bug or a crash
The more of this you can include, the faster it gets fixed. Guess where you are not sure, and send what you have.
- Which game, and the version number if you can find it.
- Your device and its operating system version — "iPhone 14, iOS 18.4" is perfect.
- What you were doing, and what happened instead of what you expected.
- Whether it happens every time, or happened once.
- A screenshot or a screen recording, if you can catch it.
Please do not send passwords, card numbers, or photographs of documents. We never need them, and we would only have to delete them.
Purchases and refunds
Apple and Google are the sellers for anything bought inside a mobile game, including ours. They take the payment and they hold the receipt, so a refund has to come from them. We have no way to issue one.
Take it to whichever store you bought from:
If the store has already refused you and you think something has gone wrong on our side, write to us with the order number the store gave you and we will look at it.
Your data, and deleting it
You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Email us with the game's name and enough detail to find the right records. If the game has no account, tell us the device; that is usually all there is to go on.
What each game collects and how long it is kept is set out in the privacy policy.
If you believe a child has sent us personal information, tell us and we will delete it. Our games are not made for children and are not meant to be in their hands.
Everything else
Press questions, business enquiries, and verification requests from a store or an ad network go to the same address. Say what you need in the subject line and it will get to the right place.
Two things we cannot help with: accounts or currency bought from anyone who is not Apple or Google, and modified builds of our games downloaded from outside the two stores. We cannot verify either one.